Hoverfly Electric Bike Combo Sale Ourea + Nephele

I purchased the Hoverfly Ourea Electric Bike 26”, from Amazon in Jan 2025 for my daughter who is a college student with long commutes to class and lacrosse practice. Here it is Sep 2025 and the bike only worked for about 30 days total. It is a defective bike and we have had a terrible time with Hoverflys customer service team basically putting the burden of fixing the multiple major issues on my daughter, who had to fumble with various parts sent to her without instructions and sent to the wrong address on multiple occasions.

This bike had ongoing and serious defects since purchased.It has been incredibly frustrating for our family, particularly because our daughter is 3000 miles away, leaving us unable to help her attempt to fix the various issues with the bike by herself.

Despite attempts to troubleshoot and work with Hoverflys, the bike is no longer functional and cannot be used safely. The most recent repair the company advised us did not work. This was after sending a controller, throttle, and mainline. None of which fixed the intermittent inoperation. Multiple repair attempts and communications have failed to resolve the issues. 

We have attempted to do everything the company directed but this bike is defective and has failed despite extensive troubleshooting. The burden of repair has been unreasonable. 

The return timeframe through Amazon has passed as we were hopeful that we could work with Hoverflys to address the repairs, but now we are out of time and money. We have asked Hoverflys to honor their warranty but they kept exhausting us with more repairs.

Do not purchase a product from this company.

We have requested a refund for this defective product but have not had a response from Hoverflys.

Rest assured my daughter will be spreading the word on social media that this product and this company do not support their customers.

I absolutely love my Ourea. I am a big guy and this bike powers me around with no problem, even with an added cargo rack and loads of gear. The assembly was well thought out and clear instructions made it a piece of cake to assemble without help. I have been riding it as a daily commuter for a couple months with zero issues…the tires don’t even look like they’ve been used at all. If I had one suggestion, it would be a more responsive breaking system. In all fairness, I can probably resolve that with a minor adjustment and it is likely cause by typical cable stretch you get as new equipment breaks in. All in all, great job Hoverfly, and thanks for the budget friendly price point.

Thank you so much Lydia for your quick response and helping to resolve my grandson's Issue with his Ourea. He had a bad display unit. Lydia sent us a new display and it instantly brought the bike back to life. 10 out of 10 Customer Service. Thank you again.

This has become my primary way to get around town. Starts every time, performs consistently, and has saved me hundreds in gas and parking fees already

After testing 3 e-bikes, this one stood out. The speed, range, and build quality are unmatched. 5 stars!