Return Policy
Hoverfly Return Policy
At Hoverflys.com, we want you to feel confident about every purchase. That’s why we offer a 30-day return policy—to give you peace of mind with every purchase.
Whether you’ve changed your mind or the product didn’t meet your expectations, we’re here to help. Simply return the item within 30 days of receiving it and we’ll take care of the rest.
Return Request & How to Start a Return - We Act Quickly With Your Help!
| Reason for Return | If Changed Your Mind / No Longer Needed | If a Wrong or Faulty Product Delivered |
| Return Requirement | 1. Brand new, unused, and in its original packaging. 2. You will be responsible for the return shipping fee. |
1. Brand new, unused, and in its original packaging. 2. Kindly take photos or videos showcasing the issue with the product. |
| How to Proceed | email us with the following information: 1. Order number 2. Reason for return 3. Images of the product(s) |
email us with the following: 1. Order number 2. Detailed description of the issue 3. Images/videos that help us understand the problem |
Kindly reminder:
1. Ensure the product is unused, undamaged, and in original packaging for returns.
2. Unauthorized returns won’t be accepted, and return shipping costs are non-refundable.
3. After receiving the return, we’ll process your refund within 2-5 business days.
Exceptions for 30-Day Returns
1. No returns accepted after 30 days from the delivery date.
2. Parts or accessories are non-returnable.
If the above products received damaged or defective, contact us—we’ll make it right, no worries.
Return Shipping Fee
| Product / Model | Return Shipping Fee |
| T3、T4 mobility scooter | $150 |
| T5 mobility scooter | $250 |
| Electric Bike | $140 |
| Electric Scooter with Seat | $90 |
| Electric Scooter without Seat | $75 |
Order Cancellation Request
| Order Placed | Contact us immediately to cancel before shipment. |
| Order shiped | Hoverfly will attempt a recall. If successful, you will cover the recall/handling fee $80. If not, refuse the package upon delivery and notify us. |
| Order Delivered | Reach Hoverfly team to initiate a return. Please noted you will be responsible for the return shipping fee. |
Exchange Products
If you want to exchange a product, please contact at your earliest convenience to inquire about possibilities and arrangements. Make sure to include your order number. We will respond within one working day.
Incorrect Address
If the address is incorrect or incomplete, the package will be returned by the carrier. Please carefully enter your address and check for any errors before submitting your order. The customer is responsible for entering the correct shipping address.
Package Loss
If you suspect your package is lost, contact us with your order number and tracking number so that our customer service team can initiate a package loss claim. This will help recover your lost or missing package. The process will take 7 days until formal confirmation is received from the shipping company.
We offer shipping insurance at checkout with Route. We strongly recommend purchasing it. In case of damage during transit, insurance allows you to file a claim for a full refund or a full new one as soon as possible.